What is your personal information?
Why do we collect personal information?
We need to collect some personal details from you to provide you with our services and products. Without collecting your identifying information when you join us, we’re not allowed by law to provide you with the products and services you want. After you join, we may also need to collect additional personal information to manage your account and continue to provide you with our services and products.
What personal information do we collect?
The information we collect about you depends on whether you are a customer, or a member of the public. It may include:
- Your name, date of birth and contact details.
- Your bank account and credit card details.
- Information to prove your identity. This could be your driver’s licence or another approved ID.
- Details of products and services we’ve supplied you or you’ve asked about.
- Details needed to deliver those products and services or answer your questions.
- What you tell us about the products, services or lifestyle activities you like or how you like to use our products and services.
- Details about your account (including your password and username).
- Information about your use of our services.
- Information about you that you provide us directly or indirectly when online.
- Information you provide to us through surveys.
Some of the information that we collect may be sensitive information. For example, it could be information about your health, race, ethnic origin, religious beliefs or your biometric information (e.g. for facial recognition and verification). If we need this type of information, we’ll ask you for permission, except where otherwise allowed or required by law.
Information about how you use our products and services
We may collect the below:
- Phone numbers registered to the subscriber of our services.
- Phone numbers that you nominate as the legal representation.
- The date, time and length of the messages you send or receive with us.
- The level of service you receive. This may include details of network faults or events which may affect our services.
How do we collect personal information?
We collect your personal information if you do any of the below:
- Provide information to us in account application forms or service enquiry forms.
- Provide information to us when you buy products or services from our website.
- Subscribe to newsletters, alerts or other services from us.
- Take part in a competition, prize draw or survey.
- Visit our website, online store, Facebook page and other pages that we own and manage.
- Make calls to Inmate Connect. These calls may be recorded for training, quality and business purposes.
- Apply for a position to work at Inmate Connect.
Information collected from other sources
We may collect personal information from the below:
- Other companies associated with KKR Pty Ltd.
- Credit reporting agencies, law enforcement agencies and other government entities.
- Entities that provide services to us. This includes entities to which we may disclose your personal information. We explain who these entities are below.
- Publicly available sources of information, like market research providers.
We may also collect information in different ways. We will take all reasonable steps to let you know if we do.
We may use a persistent cookie, which is a cookie that stays linked to your browser. A persistent cookie is used to record your visits so we can recognise you if you visit our website again. It also lets us keep track of products or services you view so that, with your consent, we can send you news about them.
We may also log your IP address. Your IP address is your computer’s electronic Internet address. We may collect your IP address to see trends, run the website, track user movements, and gather broad demographic information.
How do we use your personal information?
We may use your personal information and usage information in the ways set out below:
- Providing you with products and services. This might include extra services not in your agreement with us. These services may tell us about where you are when using your device.
- Contacting you with messages about changes to our products or services.
- Processing orders or applications to become a customer.
- Verifying your identity.
- Dealing with questions, complaints and other customer care activities.
- Carrying out market analysis and research.
- Development of our products and services.
- Understanding how customers use our network, products and services anonymously and personally.
- Contacting you about our products and services and those offered under other brands that our group owns. This may include marketing these products to you. See below for more information about direct marketing communications.
- Protecting our network and managing the data use, volume of messages left, other uses of our network. For example, we identify peak periods of use so our network can better handle the volume at those times.
- Conducting internal investigations in relation to crime and fraud prevention, detection, recovery or prosecution.
- Training our staff.
For other purposes, Inmate Connect will ask for your consent to use your personal information.
Who can we provide your personal information to?
Inmate Connect might disclose your personal information both within and outside Australia to the entities below:
- Our service providers, including the providers of network and IT services, content providers, insurance products and mailing services.
- Your authorised representatives or legal advisors.
- Our professional advisors including lawyers, accountants, tax advisors and auditors.
- Law enforcement bodies to assist in their functions, courts of law or as otherwise required or authorised by law.
- Regulatory or government bodies to resolve customer complaints or disputes both internally and externally or to comply with any investigation by one of those bodies.
How do we hold and protect your personal information?
The security of your personal information is important to us. We take all reasonable steps to securely store your personal information in a way that is protected from unauthorised use, access, modification or disclosure. This includes both physical and electronic security measures.
We sometimes use service providers to process, manage and store personal information. Where we do, we require those service providers to comply with strict requirements about the use and protection of your details.
We also ensure that your personal information can only be seen and used by staff who need it to do their jobs. Our staff securely destroy any printed documents containing your details.
We run checks of our systems, service providers and staff to make sure that your personal information is held and used properly. We give our staff special training about privacy and the proper use of your details.
How accurate is the personal information we hold about you?
We take all reasonable measures to make sure the personal information we hold is accurate, complete and up to date. However, the accuracy of your information is largely dependent on what you provide us. To make sure we’ve got your most current and accurate details, please let us know when your information changes (e.g. if you change your name or address).
How can you report a breach of your privacy?
If you believe your privacy has been compromised, please contact our team via email on email@example.com and a member of our team will get in touch within 10 business days.
If you believe that we have not dealt with your concerns, you may lodge a complaint with the Australian Privacy Commissioner or the Telecommunications Industry Ombudsman.
If you have any questions about your privacy, please email us at firstname.lastname@example.org
KKR Pty Limited 32 628 597 277